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Our Terms and Conditions

These Terms and Conditions govern your use of our platform at ninecasino-aud.com. By registering an account, playing our games or accepting any bonus, you enter into a binding agreement with us. Please read every clause before you proceed.

Accepting Our Terms

These Terms and Conditions form a legally binding agreement between you and Nine Casino, operated by TechSolutions Group N.V. under licence 8048/JAZ2019-000050 issued by Curaçao eGaming. The agreement takes effect the moment you complete registration, open a real-money game or claim any promotion on our platform. If you do not accept any part of these terms, stop using our platform immediately and contact support to close your account.

  • By ticking the acceptance box at registration you confirm you have read, understood and agreed to every clause.
  • The English version prevails over any translation in the event of a conflict.
  • We may ask you to re-confirm acceptance whenever material changes are made under the clause on changes to these terms.

Who May Register

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, and you must reside in a country where online gambling is lawful. Players located in the USA, UK, Netherlands, France, Belgium, Spain, Italy, Sweden, Denmark, Hungary or Lithuania may not hold an account with us. One account per person, per household, per IP address and per payment method is the limit.

  • 1. You must supply accurate personal details: full legal name, date of birth, residential address and valid contact information.
  • 2. We verify your identity before your first withdrawal through our KYC process: photo ID, proof of address and payment method verification.
  • 3. If you provide false information, we may suspend your account, void winnings and return deposits at our discretion.

Deposits and Withdrawals

We accept deposits via PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, Neteller, MiFinity, Jeton, BTC, ETH and USDT. The minimum deposit and minimum withdrawal on our platform is 30 AUD. Withdrawals are capped at 8,000 AUD per day and 16,000 AUD per week. E-wallet and crypto withdrawals are processed within 24 hours; card and bank transfer withdrawals take 1 to 3 business days. We charge no fees of our own on deposits or withdrawals.

  • 1. Funds must come from a payment method registered in your own name; third-party payments are rejected.
  • 2. No withdrawal is processed until KYC verification is complete.
  • 3. We may request fresh verification documents at any time for security or anti-money-laundering purposes.
  • 4. If your account stays dormant for 12 consecutive months, we may apply an administrative fee to the remaining balance and notify you before doing so.

Bonus Rules You Accept

Bonuses on our platform, including the welcome package, weekly cashback, weekend reloads and free spins drops, are governed by these general rules plus the specific terms shown with each offer. Where a specific promotion conflicts with these general rules, the specific terms prevail for that promotion only.

  • 1. Wagering requirements must be completed within the validity period stated in each offer; unused bonus funds and winnings are forfeited on expiry.
  • 2. While a bonus is active, the maximum permitted bet is 5 AUD unless the offer states otherwise; bets above this limit void the bonus and any winnings from it.
  • 3. Certain games are excluded or contribute at a reduced rate toward wagering; the contribution list is published with each offer.
  • 4. Bonus funds are not withdrawable cash and carry no independent value.
  • 5. If we detect bonus misuse, as described under prohibited conduct, we may cancel bonuses, void winnings and close the account.

Conduct We Prohibit

Fair play is a condition of your membership. The following conduct is strictly prohibited and gives us the right to withhold withdrawals, void winnings, confiscate balances and permanently close your account without refund beyond the original deposits.

  • 1. Fraud, dishonesty or the provision of false information at any stage.
  • 2. Chargebacks, reversed transactions or any disputed deposit.
  • 3. Multi-accounting: holding or operating more than one account.
  • 4. Bonus abuse, including low-margin betting patterns, hedge betting and coordinated bonus claims.
  • 5. Collusion with other players or exploitation of software errors.
  • 6. Use of bots, automated tools or any software that interferes with normal play.
  • 7. Masking your location with a VPN, proxy or similar technology to bypass geo-restrictions.

Playing Responsibly

We are committed to a safe gambling environment for every player on our platform. You may set deposit limits, loss limits and session reminders in your account settings at any time, and our support team will apply any reasonable limit you request within 24 hours.

  • 1. You may self-exclude for a fixed period or permanently by contacting support; a self-exclusion cannot be reversed before its stated end date.
  • 2. We may reach out if our records indicate signs of gambling harm and may apply protective limits to your account.
  • 3. Free, confidential support is available in Australia through Gambling Help Online on 1800 858 858, 24 hours a day.
  • 4. Gambling is entertainment, not income; never play with money you cannot afford to lose.

Closing Accounts and Complaints

You may close your account at any time by contacting our support team at [email protected] or via live chat, available 24/7. We will process the closure once any pending wagers and verification checks are settled and return your remaining balance through your verified payment method. If you feel we have handled something unfairly, follow our complaint procedure and we will respond in writing.

  • 1. Submit your complaint to support; we aim to respond within 24 hours.
  • 2. Unresolved complaints may be escalated to the management of TechSolutions Group N.V. for review.
  • 3. These terms are governed by the laws applicable to our licence in Curaçao, and disputes fall under that jurisdiction where no other mandatory consumer protection law applies.

How We Update Terms

We may amend these Terms and Conditions at any time to reflect changes in law, regulation, our licence conditions or our services. The current version, dated with its effective date, is always published on this page. Continued use of our platform after the effective date of a change constitutes acceptance of the updated terms.

  • 1. Material changes are announced by email to your registered address or by notice on the platform at least 7 days before taking effect.
  • 2. Changes required by law or regulation take effect immediately upon publication.
  • 3. If you disagree with a change, you may close your account before the effective date, and the prior terms govern the closure.

Frequently Asked Questions

How old do I have to be to play at Nine Casino?

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if that is higher, and you must live in a country where online gambling is lawful.

Can I hold more than one account?

No. We allow one account per person, per household, per IP address and per payment method. Additional accounts may be closed and any winnings voided.

How long does a withdrawal take?

E-wallet and crypto withdrawals are processed within 24 hours. Card and bank transfer withdrawals take 1 to 3 business days. All withdrawals are subject to completion of KYC verification.

What happens if I breach the bonus rules?

Breaches such as exceeding the maximum bet while a bonus is active, playing excluded games or low-margin betting patterns may void the bonus, cancel winnings and lead to account closure.

How do I self-exclude?

Contact our support team by live chat or email and request a fixed-term or permanent self-exclusion. Once applied, it cannot be reversed before the stated end date.