Your Privacy at Nine Casino

This policy explains what personal data we collect when you play at Nine Casino, why we hold it, who sees it and the choices you control. It applies to every page on ninecasino-aud.com and to every account opened with us.

What we collect

We only collect data we can tie to a real purpose: running your account, meeting our Curaçao eGaming licence obligations (8048/JAZ2019-000050), processing your deposits and withdrawals in AUD, and keeping the site safe. Below is the full set of categories, with examples of each.

• Identity data: your name, date of birth, email address, phone number and residential address, given at registration.
• Verification documents: ID (passport or driver licence), proof of address and payment method evidence collected under KYC before your first withdrawal.
• Transaction data: deposits and withdrawals, amounts, timestamps, payment method used (PayID, Neosurf, cards, e-wallets or crypto) and wallet addresses where applicable.
• Technical data: IP address, device and browser type, operating system and session logs.
• Gameplay data: games played, bet sizes, wins and losses, bonus and tournament activity, and win or loss history used for responsible gambling checks.
• Marketing preferences: which channels you opted into (email or SMS) and how you responded to our offers.

How we use your data

Every use maps back to a purpose listed here. If a new purpose comes up, we tell you first and, where consent applies, we ask before we act on it.

• Creating and running your Nine Casino account and authenticating logins.
• Verifying your identity and age under KYC and anti money laundering rules.
• Processing deposits, withdrawals and bonus payments, including wagering checks on offers such as the welcome package.
• Fraud prevention: spotting multi accounting, payment abuse and bot activity.
• Responsible gambling monitoring: flagging patterns that suggest harm so we can offer deposit limits, session reminders or self exclusion.
• Marketing: sending promotions and newsletters, only where you have consented.
• Meeting legal and regulatory obligations, including tax and law enforcement requests where validly made.

Our legal bases

Contract

We process your identity, account and transaction data to perform the contract you enter when you register. Without this data we cannot open an account, hold your balance or pay out winnings, so these items are not optional.

Legal obligation

KYC documents, transaction records and audit logs are held because our licence and anti money laundering law require it. We must verify your identity before a first withdrawal and keep financial records for at least five years, and we cannot waive these duties at your request.

Legitimate interest

Fraud prevention, security monitoring and aggregated service analytics rest on our legitimate interest in running a safe casino. This basis never covers advertising; it covers keeping your funds and the site secure, and it stops the moment you close your account.

Consent

Marketing emails, SMS offers and non essential cookies run on your consent alone. You give it through a clear opt in, and you can withdraw it at any time from your account settings or by contacting support. Withdrawal takes effect immediately for future messages.

How long we keep data

We keep each category only as long as its purpose lasts. The table shows the standard periods; where law fixes a minimum, we honour it even after account closure.