Our AML and Verification Policy
We hold licence 8048/JAZ2019-000050 issued by Curaçao eGaming, and that licence puts strict anti-money-laundering and counter-terrorism-financing obligations on us. This page explains, in plain terms, what we check, when we check it, and what we need from you.
Our AML Commitment
We operate Nine Casino under Curaçao eGaming licence 8048/JAZ2019-000050, owned by TechSolutions Group N.V., and we treat the anti-money-laundering and counter-terrorism-financing rules of that jurisdiction as a floor, not a ceiling. Our compliance programme is built around three duties: know who our players are, understand where their money comes from, and report suspicious activity to the relevant authorities.
You will not notice most of this work. It runs in the background on every deposit and withdrawal. What you will notice is verification, and this page tells you exactly when and why it happens, so nothing catches you by surprise when you request your first payout.
When We Verify You
Verification triggers
We verify identity at defined points rather than all at once. The main trigger is your first withdrawal request: no payout leaves our platform until your account is fully verified. We may also verify earlier if your activity reaches certain thresholds or if our monitoring flags something that needs a closer look.
- At registration: basic details (name, date of birth, address, email) plus confirmation you are 18 or over and not in a restricted jurisdiction
- Before your first withdrawal: full identity and payment-method verification
- At cumulative transaction thresholds set by our AML policy
- On demand: whenever our monitoring or a regulator request requires it
Documents we need
Three categories of document cover everything our licence requires.
| Check | Accepted documents | Why we need it |
|---|---|---|
| Identity | Passport, national ID card or driving licence | Confirms you are who you say you are and are 18+ |
| Proof of address | Utility bill, bank statement or tenancy agreement (under 3 months old) | Confirms your residential address |
| Payment ownership | Photo of your card (middle digits hidden), e-wallet screenshot or crypto wallet address | Confirms the payment method belongs to you |
Verification, Step by Step
Verification is done through your account profile, and most cases are finished within 24 hours of us receiving clear documents. Crypto and e-wallet withdrawals are processed within up to 24 hours once verification is complete; card and bank transfer payouts take 1-3 business days. If anything in your documents is unclear, we will contact you by email rather than silently reject the file.
- Open your account profile and select the verification section
- Upload a photo or scan of your ID document (all four corners visible, no glare)
- Upload proof of address dated within the last 3 months
- Upload proof of ownership for each deposit method you have used
- Our compliance team reviews the files, typically within 24 hours
- You receive email confirmation, and withdrawal limits are lifted
How your documents are protected
Your documents sit behind encryption in access-controlled storage. Only trained compliance staff can open them, every access is logged, and we never share your files with third parties except where our licence or a lawful authority order requires it. We do not use your verification data for marketing.
Why We Ask for Source of Funds
For most players, ID and proof of address are enough. If your deposits or betting pattern reach a level where our policy requires it, we will ask you to show where the money came from. This is not an accusation; it is a standard licence obligation that applies to every licensed operator.
Typical triggers include deposits noticeably above the norm for your account history, large single withdrawals such as amounts approaching our daily limit of 8,000 AUD, or a betting pattern our monitoring system cannot reconcile with your stated profile.
Acceptable evidence includes recent payslips, a tax return, a bank statement showing salary credits, sale documents for property or shares, or an inheritance or dividend statement. We only need documents that cover the relevant period, and we assess each case individually.
How We Monitor Transactions
Every deposit and withdrawal on our platform passes through automated and manual checks. Our systems look at transaction size, frequency, method, and how it fits your playing history. Structuring, which means splitting large amounts into smaller ones to stay under thresholds, is something we are required to detect and report.
We apply a same-method rule: withdrawals go back to the deposit method you used, up to the amount deposited from that method. Any surplus can be paid to another verified method of your choice. This protects you against stolen-card deposits and protects us against layering.
Current limits: minimum deposit 30 AUD, minimum withdrawal 30 AUD, maximum withdrawal 8,000 AUD per day and 16,000 AUD per week. E-wallet and crypto payouts complete within up to 24 hours; cards and bank transfer take 1-3 business days. We charge no fees on either side.
If Verification Fails
Withdrawals stay on hold until verification is complete. That is the honest version: you can keep playing with your balance, but nothing leaves the account until we know who holds it. If documents are missing or rejected, we will tell you exactly what is wrong and give you the chance to fix it.
Where verification cannot be completed, documents appear fraudulent, or an account is linked to money laundering, bonus abuse or multiple accounts, we may suspend or close the account and, where the law requires it, file a report with the authorities. Deposits you legitimately made are returned to their source method; winnings connected to a breach of our terms may be voided. You can appeal any decision through our compliance team at [email protected], available 24/7.
How Long We Keep Records
Our licence obliges us to retain identity documents, transaction records and verification evidence for at least five years after your account closes. The reason is simple: regulators and law-enforcement bodies can request historical records during an investigation, and we must be able to produce them.
When the retention period expires, we delete or irreversibly anonymise your documents. If you close your account in the meantime, you can request deletion of marketing data immediately, but verification records stay on file for the statutory period. That is a legal requirement we cannot waive, even at your request.
Frequently Asked Questions
How long does verification take at Nine Casino?
Most verifications are completed within 24 hours of receiving clear documents. Crypto and e-wallet withdrawals are then processed within up to 24 hours, while cards and bank transfers take 1-3 business days.
Why do I need to verify my payment method?
Our Curaçao eGaming licence requires us to confirm that every deposit method belongs to you. This protects you against unauthorised card use and stops criminals moving money through our platform.
Can I withdraw before completing verification?
No. Withdrawals are released only after full verification, including ID, proof of address and payment method ownership. You can prepare by uploading documents right after registration.
What happens to my documents after verification?
They are stored in encrypted, access-controlled systems and retained for at least five years after your account closes, as our licence requires. After that, we delete or anonymise them.